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(More customer reviews)I have owned one of these for 3 years now, just a few days ago the seat splintered, I must admit, I do have heavy bones...
I actually bought it in Sam Flax in Manhattan, few minutes after it broke, I had an address in hand where to bring it for repair under 12 years warranty it comes with.
Once I brought the chair to one of the Sam Flax stores, they informed me it might take up to a week to get it back.
Before I got back home they already called that it was already repaired.
I picked it up, not only did they replace the entire seat, they also replaced those infamous bolts that hold the armrests in place once you adjust their height, so far bolts hold, a few days already....
The entire seat is brand new, and it is much different from the original, the front bar is much wider, the mesh is much stronger, the entire construction is made a lot stronger by reinforcements which are not really visible, so from the sides it looks exactly like the original, but when you touch behind and under you can immediately feel huge new ridges of plastic, I am sure with this new structural support the same splintering will never happen again.
For those that might have doubts, please ensure Amazon takes care of warranty or there is some other way you can exercise your warranty if needed, because it seems they are not just sitting pretty on this chair, they are improving it as the time goes by.
I hope this helps.
-ark
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Product Description:
The Aeron chair by Herman Miller is, simply put, the best ergonomic chair you can buy. No other office chair works harder to relieve your back and neck pain than the Aeron chair. The high tech mesh fabric means that this chair doesn't look (or work) like other conventional office chairs. But what makes it different makes it better! The patented material on the Aeron distributes pressure evenly over a wider area. The result? You'll stay cool and comfortable no matter what the season. The Herman Miller Aeron spontaneously supports your posture, even when you shift and change positions -- it anticipates your needs and responds. The Aeron chair by Herman Miller is, simply put, the best ergonomic chair you can buy. No other office chair works harder to relieve your back and neck pain than the Aeron chair. The high tech mesh fabric means that this chair doesn't look (or work) like other conventional office chairs. But what makes it different makes it better! The patented material on the Aeron distributes pressure evenly over a wider area. The result? You'll stay cool and comfortable no matter what the season. The Herman Miller Aeron spontaneously supports your posture, even when you shift and change positions -- it anticipates your needs and responds - don't you wish all your colleagues did that?
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